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Among
our current positions are:
SINGAPORE
DEPUTY DIRECTOR, GLOBAL SERVICE DESK
DIRECTOR, GLOBAL OPERATIONS & PROVISIONING
DIRECTOR, INTERNAL AUDIT (HEAD)
DIRECTOR, VALUE ADDED SERVICES MANAGEMENT
FINANCE DIRECTOR
HEAD, CORPORATE COMMUNICATIONS
HEAD OF MERCHANDISING
CHINA
ASSISTANT GENERAL MANAGER OF CHINA PROPERTY (QS & CONTRACT)
GENERAL MANAGER – PROPERTY DEVELOPMENT
HEAD, MEMBERSHIP TRAVEL SERVICES
HUMAN RESOURCES MANAGER, CHINA
REGIONAL QUALITY ASSURANCE MANAGER, GREATER APAC
DEPUTY DIRECTOR, GLOBAL SERVICE DESK
Responsibilities:
- Manage the Global Service Desk which encompasses the Global Helpdesk, Corporate helpdesk, Internet Service Desk and Change Notification.
- Devise business strategy plan for development of the Helpdesks, using the latest state of art technology such as CTI, CMS and Knowledge base to enhance the operations capability and workforce productivity.
- Accountable for excellent Customer Experience. The Global Service Desk is responsible to provide periodic updates on fault resolution status to corporate customers and Quality Report (RFO). The update includes internal customers and Management Teams. Handles and resolves customer’s complaint.
- Supervise Operations Managers & helpdesk staff operating 24 X 7 and ensure that service levels for Global Service Desk are met.
- Co-ordinate with Change Notification team in ensuring that notifications to customers regarding standard, urgent and emergency maintenance work are sent out appropriately.
- Identify, strategize and formulate processes in alignment with organization’s business goals and drive their implementation. Also, in ensuring processes are in full compliance with ITIL practice.
- Set up a Corporate Governance team to manage partners on Service Quality, Compile and analysis of management reports on Global Service Desk performance on daily, weekly and monthly basis.
- Conduct review on operational processes on a regular basis and recommend enhancement or automation to enhance the efficiency of the Global Service Desk.
- Develop appropriate training plan to upskill the Global Service desk staff to meet the fast changing business needs.
Pre-requisites:
- Possess Telecommunications Engineering Degree with at least 10 years of experience in managing a Service Desk with proven track records.
- People Manager with strong management and interpersonal skill to manage a department and partners.
- Customer Focus and able to handle difficult customer. Have drive and energy to explore new ways of doing things to improve Customer Experience.
- Knowledge of Wide Area Network (WAN) and IP technologies like, private and public IP services, Domain Name Hosting (VAS), Hosted BizExchange (VAS).
- Demonstrated experience with of Service Desk, Incident, Problem, and Change Management, practices and processes.
- Accreditation in ITIL and Quality Standards like Six Sigma, Cisco Certified Advanced Network (CCNA) or its equivalent would be an advantage.
- Excellent Communication skills (both written and verbal) and presentation skills.
- Knowledge of window applications software skills like MS Words, Excel, Power point, etc.
If you have what it takes, please apply to resume@sanfordrose.com.sg in MS word format.
Only short-listed candidates will be notified.
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DIRECTOR, GLOBAL OPERATIONS & PROVISIONING
Responsibilities:
- Accountable for the strategy, technology, processes and resources to enable the efficient and on-time provisioning of telecommunication services for the Company’s businesses both local and global.
- Manage the Opex & Capex of the Service Delivery Division comprising the Company’s Global Offices (SGO) Operations, Global Services Provisioning and Field Operations (Business).
- Develop, evaluate and implement short, medium and long term provisioning strategies and processes to enable the Company to deliver high quality services at efficient cost to business customers both local and globally.
- Address the day-to-day operational issues for service provisioning with Dir (SGO Operations), DD(GSP) and DD(FOM-Business) so as to effectively interface with the Corporate Business to manage key corporate customers issues.
- Develop and continuously improve the network provisioning strategies, operational structure, procedures and staff skill to meet the customer expectations and business objectives.
- Plan and introduce new and relevant engineering technologies, IT systems solutions and processes at strategic time and sequence to maximize the benefits in supporting the business.
- Manage network services provisioning within the allocated budget, reducing costs whilst achieving service provisioning and continuous improvement objectives.
- Assess and manage the provision sourcing (insource vs outsource) of human and technological resources in relation to the strategic fit and cost benefits to the Company.
- Continuous improvement to the provisioning processes to enable the Company’s Corporate Business and SGO Businesses to meet their commercial and business targets. This includes improving the operations’ cost effectiveness, efficiency and productivity as prescribed year on year.
- Ensure workforce of service provisioning team is kept at an optimum level to maximize the business profit margin. Build workforce capability and morale, strengthen organization robustness through staff development and succession planning to ensure that we have the relevant technical expertise to support the multi-services.
- Ensure contingency provisioning is in place to deal with emergency network issues which may significantly threaten the business.
- Ensure improvements to customer satisfaction index as prescribed and targeted.
- Carry out tasks and projects that Management may assign from time to time, which are related to Network Group’s mission and objectives.
Requirements:
- A good Degree in Electrical & Electronic Engineering, preferably majoring in telecommunication, communications or ICT.
- At least 10 years of relevant experience in Telco and / or IT industry, with at least 8 years' of middle management experience in managing a group of technical staff including technical managers, engineers, technical officers and technicians. Leadership quality and staff development skills are essential.
- Strong technical experience in network engineering, operation and deployment of telecommunication services (data, voice and IP networks).
- Good knowledge of the telecommunications trends, IP, voice and data communication and info-communication technology development.
- Strong planning and organizational skills with an ability to adapt and make rapid changes to priorities and plans whilst achieving long terms goals.
- Excellent communication (verbal & written), interpersonal, presentation skills to deal with all levels.
- Strong financial and commerical acumen to continously focus on new initiatives and ways to improve productivity and reduce bottomline costs.
- Proven capability to lead and motivate a large team to achieve outstanding results.
- Must be self-driven, energetic, highly conceptual and analytical coupled with proven business acumen to engage the businesses (internal) and customers (external) to deliver best results solutions for the businesses.
If you have what it takes, please apply to resume@sanfordrose.com.sg in MS word format.
Only short-listed candidates will be notified.
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DIRECTOR, INTERNAL AUDIT (HEAD)
• Global investment management company
• Dynamic and fast-paced working environment
Our client is looking for the right candidate to join them as Director, Internal Audit. The incumbent must be a dynamic individual who is a team player and have the ability to lead the team.
Responsibilities:
- Drive the IA function strategically, apart from ensuring its smooth operations. Communicate and interface effectively with people at all levels, including BOD members.
- Direct a team of 5 to conduct a range of technically challenging audits covering investments, operations, IT, overseas locations and smaller subsidiaries of the company.
Requirements:
- 15 - 20 years of working experience, with at least 10 years in an internal audit function including heading up an IA team.
- Solid working experience in an international investment firm or big international financial institutions.
- Familiarity with a wide range of financial markets products covering equities, debt, commodities and FX instruments.
- Ability to champion initiatives that may not be popular, but important to protect corporate interest and uphold the governance process.
- Excellent communication and interpersonal skills.
- Ability to build a team based on diversity in skills, technical backgrounds and gender.
- Reports to MD Risk Management, dotted line reporting to Audit Committee.
If you have what it takes, please apply to resume@sanfordrose.com.sg in MS word format.
Only short-listed candidates will be notified.
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DIRECTOR, VALUE ADDED SERVICES MANAGEMENT
Responsibilities:
- Lead and manage a team of operations managers and technical specialists in the implementation, operations and maintenance of Value Added Services (VAS) systems which provide combinations of voice, data and video services on mobile, fixed-line and broadband networks.
- Ensure that the integrity of the charging functions of the VAS systems.
- Provide technical advice and support on VAS to Consumer, Business and Wholesale Groups.
- Continuously find ways to improve the quality of service for our customers and improve customer satisfaction.
- Develop and implement processes to ensure that the operations and maintenance are performed in a cost effective and efficient manner.
- Conduct regular process reengineering, streamline business processes and develop action plans to ensure that the operations processes stay relevant and are among the best in the industry.
- Manage and optimize the financial and manpower resources.
- Design training program for staff to improve their competency and overall productivity and efficiency.
- Manage performance and individual development plans and drive for employee engagement.
Pre-requisites:
- A good degree in Electronic & Electrical Engineering or Telecommunications.
- At least 15 years of working experience in managing the operations and maintenance of large and complex multi-technologies systems.
- Good knowledge of IPTV, NGN VoIP and Mobile technologies.
- Good knowledge and working experience in Broadband and IP inter-networking and routing, and telephone signalling.
- Good knowledge and working experience in SUN, HP, Microsoft OS, Linux, Oracle and MSSQL.
- Good in finance and budget costing.
- Strong analytical and fault troubleshooting skills in IT-systems and IP-based systems
- Strong leadership skills and drive for personal excellence.
- Excellent communication and interpersonal skills.
- Ability to engage and drive for collaborative working relationships with all levels, including inter-department/group.
- Strong technical report writing skills.
If you have what it takes, please apply to resume@sanfordrose.com.sg in MS word format.
Only short-listed candidates will be notified.
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FINANCE DIRECTOR
Responsibilities:
- The Head of Finance for Singapore is responsible for the financial management of and business advisory to RSTO’s E.coli and CHO bulk manufacturing operations.
- Provide strategic guidance and collaborates as a key strategic partner to the GM of Singapore as well as the entire Singapore Leadership Team.
- Provide financial stewardship of Singapore manufacturing operations.
- Implement business practices that will optimize financial performance and operational decision-making while complying with the company’s accounting policies and statutory requirements.
- Manage and develops a professional finance team.
- Manage all aspects of finance including as Accounting Operations, Capital, Treasury, Tax, Cost Accounting, Payroll, Planning, Financial Analysis & Reporting.
- Ensure compliance and optimization of tax benefits and ensure status as independent manufacturing entity.
- Acts as a liaison with outside accounting firm, banking, and supplier relations.
- Participate proactively as part of the Singapore Leadership Team and to ensure alignment and a thorough understanding of the impact of success rate, yields and throughput.
- Support continuous improvement of key operating metrics and assist operations in identifying financial and operational opportunities.
- Participate proactively as a key member of the local management team by leveraging knowledge of business drivers and key issues of manufacturing operations to facilitate the decision making process.
- Identify tactical and strategic opportunities in Singapore, develops decision frameworks, and coordinates analysis efforts. Communicates findings and presents recommendations to senior management.
- Support Internal Controls audit and external audit activities.
- Oversee development of new business systems (eg: SAP).
Requirements:
- Ten or more years of operational & financial background together with a broad and balanced set of business skills: manufacturing operations, assisting with developing strategic plans, comprehensive financial management of activities impacting balance sheet and P&L.
- Proven performance in ability to work, for an extended period of time, remotely from Corporate Offices and Manager.
If you have what it takes, please apply to resume@sanfordrose.com.sg in MS word format.
Only short-listed candidates will be notified.
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HEAD, CORPORATE COMMUNICATIONS
• Public-Listed FMCG MNC
• Fast-paced Industry
• Attractive Package
Responsibilities:
- Develop key and consistent messages for communication to internal and external stakeholders.
- Provide communications support on a regional scale for marketing initiatives and brand-related sponsorship activities.
- Develop communications plans for regional marketing campaigns and programs of company’s philanthropic foundation.
- Create media opportunities to augment brand equity and enhance credibility and exposure of marketing and public relations programs.
- Evaluate situations and provide communication guidance/counsel.
- Oversee all editorial aspects of the internal newsletter including writing, editing, layout and printing.
Requirements:
- Degree in Arts/Mass Communications/Journalism.
- At least 10 years’ experience in PR/media-related environment managing brand communications/publicity/activities.
- Good understanding of media environment.
- Good command of English and preferably versed in a second language.
- Proficient in MS Office (Word, Excel, Powerpoint) and basic skills in picture editing software.
- Demonstrated capability in event and project management skills.
- An eye for details.
- Astute to sensitivities presented by the micro- and macro-environment.
If you have what it takes, please apply to resume@sanfordrose.com.sg in MS word format.
Only short-listed candidates will be notified.
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HEAD OF MERCHANDISING
Our Client is a leading retail group in the region, with more than 80 retail outlets in Singapore.
They are actively looking for a highly capable and experienced professional to join them as their Head of Merchandising to be based in Singapore, and responsible for centralized Category Management, Planogramming, Rebuying and Marketing functions.
The successful candidate will also be responsible for the profitable and progressive management of the merchandising function to support the growth strategy of the business, as well as lead and transfer to the local people top-notch merchandising and management competency.
He / she will acquire the group’s best merchandising practices in all retail locations and to maximize sales and profitability.
At the same time, he / she will also participate in formulation of business strategies and policies, review and improve processes, set up operational standards specifically in areas of ranging, pricing and promotions, develop supplier network and relationships, and develop marketing plans including promotional initiatives to support merchandising activities.
Requirements:
- Possess a good University degree.
- Must have extensive retail experience in general merchandises (at least 10 years’ relevant retail experience).
- Experience in strategic development of merchandising activities and customer driven to achieve high sales and income performance.
- Thorough knowledge of category management processes, specifically ranging, pricing, plannogramming, promotion and implementation at store level.
- Strong sourcing network and connection with suppliers.
- Strong track record in developing, managing and leading a team to meet demands of customer focused strategies.
- Good analytical skills, marketing brain and business sense.
- Responsiveness to dynamic market changes with strong result and growth orientation.
- Required to travel occasionally.
If you have what it takes, please apply to resume@sanfordrose.com.sg in MS word format.
Only short-listed candidates will be notified.
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ASSISTANT GENERAL MANAGER OF CHINA PROPERTY (QS & CONTRACT)
Location: Shenyang City (First 2 years)
Responsibilities:
- Oversee multiple projects in China and report regularly to Managing Director, China Property.
- Set up the appropriate systems and infrastructure for contract departments in all projects in China and ensure this system to be complied.
- Direct and supervise contract managers to carry out their duties and provide necessary guidance.
- Assess the works done by professional Cost Consultant including preparation of tender documents, tender process, contract negotiation & award, cost estimate & budget, progress payment & variation order, etc.
- Build up a construction cost data bank so that a ball park figure of construction cost can be extracted when necessary, e.g. feasibility study for new projects.
- To assist external auditors in quarterly and year-end assessment on Cost & Contract systems.
- This role will be based in Shengyang New Summer Palace project for 2 years. In the project, this role will lead Contracts Managers, Quantity Surveyors and professional Cost Consultant to carry out cost and contract related activities to meet company’s requirements in terms of budget, schedule and cost control.
- Ad hoc assignments by the company.
Requirements:
- Degree in Quantity Survey, Building or Civil Engineering from a recognized university.
- Minimum 10~12 years working experience in developers or cost consultants with at least 5 years at senior management level.
- Solid working experience in China is a must.
- Excellent communication skills with good command of spoken and written English & Chinese.
- Good team player who can collaborate with colleagues from different departments to achieve shared objectives for the projects.
- Ability to lead, motivate and develop a team of Contract Managers.
- Driven, knowledgeable, has strong leadership skills and eager to succeed.
- Good interpersonal skills and be able to work effectively with consultants and professional peers.
- Need to travel occasionally.
If you have what it takes, please apply to ada.ding@sanfordrose.com in MS word format.
Only short-listed candidates will be notified.
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GENERAL MANAGER – PROPERTY DEVELOPMENT
• Based in Shenyang, China
Our Client is a dynamic international group in diversified businesses with revenue of over $2billion and operations in over 10 countries, including Singapore, Malaysia, Thailand, China, United Kingdom and United States. Their property business constitutes a significant part of their business portfolio and covers residential and commercial projects in various regions of China. They are currently looking to hire a General Manager to Property Development, to join their strategic management team based in Shenyang.
Responsibilities:
- In line with group overall strategic goal, develop and implement business strategy and target, oversee and monitor the process to ensure that the target is achieved.
- Be responsible for day-to-day operation for property development Company.
- Following group arrangement and progress, responsible for property development works of the company, such as urban plan and design works, construction management, time schedule and progress, cost control, quality control and marketing and sales, identify and resolve problems.
- Review and approval capital request as per LOA.
- Oversee and monitor the whole project development project, including marketing, QS, procurement, design and construction management.
- Review and streamline the operational process and business process of project, and help company to improve better efficiency and to realize competitive advantage.
- In line with corporate value and culture, refine current management system and seek approval from corporate to establish a favorable working environment for staffs.
- Develop and review talent team’s performance, ensure their capability to meet business development needs.
- Internal and external coordination, deal with emergence and ensure the operation to be on the right track.
- Establish and retain good relationship with relevant governments and banks.
- In-depth knowledge in the development trend and market needs for real estate industry, overall lead project position, planning, marketing, sales and construction progress.
- Be accountable for P&L of the project
Requirements:
- A good University degree in Architecture, Engineering or Building
- Minimum 15 years of relevant experience in real estate industry with at least 5 years’ general management responsibilities over different functional areas
- Relevant experience in the development and completion of high rise commercial or mixed development projects of substantial project value
- Proven track record in P&L accountabilities and in business development
- Team leader with strong individual drive, sense of responsibility and task ownership
- Demonstrate the ability to successfully and skillfully motivate and persuade at all levels and across functions for results
- Working experience in China is necessary
If you have what it takes, please apply to ada.ding@sanfordrose.com in MS word format.
Only short-listed candidates will be notified.
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HEAD, MEMBERSHIP TRAVEL SERVICES
Location: Hong Kong
- This position is responsible in Hong Kong to lead and manage the day to day operations of the Membership Travel Service, as related to the premium consumer card products (Platinum & Centurion). The manager will be required to ensure high levels of customer satisfaction with the travel services offered to the members in Hong Kong. The Hong Kong market MTS Travel Head will play a critical role in ensuring that the expected service levels and other performance expectations are being achieved. This role will identify improvements in the service delivery platform and structure and make appropriate recommendations to the business.
- The manager will select, develop and motivate the travel service delivery teams to provide exceptional and seamless delivery of services to the premium members.
- They will monitor service delivery, be the link person for changes to products and processes, plus at times may handle certain CM issues. The aim is to gain the maximum advantage of using the supplier(s) working in conjunction with the company.
- The role will have a high level of relationship management focus due to the cross functional nature of the role and complex matrix management in existence.
Responsibilities:
- Line Management of Service Delivery
Ensure that the team is resourced, trained, supported, equipped and continuously motivated to deliver the highest levels of personal travel services across the company’s premium products in HK. Ensure that the very highest levels of travel customer experience are delivered to the company’s premium customers in HK. Ensure that budgetary and financial targets are met to enhance the profitability of the company.
- Lead and build a diverse and Engaged Team
- Relationship Management
Be responsible for on-going developments to introduce new products or other service elements linking to Hong Kong country management, regional MTS team and ICSS marketing. Ensure that tasks are completed satisfactorily according to set time lines and all parties are being communicated with to ensure effective changes are made without difficulties arising.
- Travel Product Development
Drive the implementation of the regional Premium Travel products strategy (Air and non-Air) into the Hong Kong market, following the pre-established regional framework. Compliment the regional strategy by supplementing it with tactical market driven offers.
- Procedures and Documentation
Establish and implement procedures and documentation for all Travel related tasks, including management of these processes to ensure compliance with all Policies and Guidelines to the agreed business metrics. Promote a strong controls and compliance environment within Membership Travel Services, Hong Kong.
- Monthly Reporting of Performance
Prepare a monthly report on both the service performance of the travel service delivery team inclusive of any development project activities detailing achievements of current month and focus for following month. (Ensure all required monthly MTS performance metric tracking and reporting is completed).
Critical Challenges:
- Be able build and lead an engaged and diverse travel team focused on the customers.
- Leadership of rapidly growing business whilst driving transformational change.
- Relationship management of outsource suppliers to the organization.
- Managing the updating of products and services delivered.
- Ensuring that the correct mix of local market vs regional products and services is communicated to the target cardmember bases on a regular basis.
- Focus on constant improvements to customer service levels ensuring required standards are met
- Balancing short-term resolutions to maintain continuity of existing customer service levels while also developing long term solutions through process and/or procedural improvements.
- Ability to cross boundaries, business lines and cultures to achieve business goals
- Balancing multiple conflicting priorities.
- Lead and implement projects as related service improvements and / or new product launches.
- Ensuring that any new processes / procedures meet all user, customer and compliance requirements.
Unique Knowledge & Skills:
- Experienced people leader with proven track record of creating a followership.
- High level of customer relationship management and leadership experience.
- Travel business background and working knowledge.
- Understanding of Premium service delivery expectations and customer profiles.
- Previous experience in 3rd party supplier management.
- Excellent interpersonal skills.
- Good level of knowledge of travel systems and processes.
- Excellent oral and written communication skills.
- Strong analytical and problem solving skills.
- Highly organized, proactive attitude and able to work under pressure to tight deadlines.
If you have what it takes, please apply to resume@sanfordrose.com.sg in MS word format.
Only short-listed candidates will be notified.
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HUMAN RESOURCES MANAGER, CHINA
Location: Shanghai
Overall Responsibility:
- Develop HR strategy to align with overall business strategy. As a member of management team, provide counsel and facilitate interventions relating to organizational effectiveness and talent management. Ensure efficient and effective generalist HR service.
Essential Functions and Duties:
- Strategic Planning & Organization Development:
- Support GM & functional Heads in the identification of HR needs to meet business objectives, implement HR strategic initiatives. Implement agreed structure and reporting relationship that matches organization strategies and goals; manage appropriate work analysis and clear standards for excellent performance.
- Talent Acquisition:
- Ensure the adequate recruitment and selection process, achieve the hiring of the most suitable talents, and manage the induction process.
- Talent Management:
- Ensure the completion of Leadership Development Review; manage the process to ensure training & development plans and succession plans.
- Total Rewards:
- Communicate, implement and manage the company’s compensation and reward programs. Manages the allocated compensation budget. Manage annual merit process and all salary change. Manage the development of compensation policies and procedures that support business strategy and drive organization performance. Ensure the equity and competitiveness of the company’s total compensation practices through assessment.
- Employee Relations & Work Environment Management:
- Assess, define and execute HR initiatives to create the desired company culture; manage employee communication that gains alignment and generates engagement around business objectives and results. Assist with issues/grievance resolution.
- Labor/employment Law:
- Work with Legal Consultant on employee/organizational related matters to manage risks and ensure legal compliance in line with country and/or regional employment laws.
- HR Projects:
- Participate and support global HR projects for functional excellence.
Qualifications:
- Education Requirements
- Bachelor’s degree in Business Administration or a related field required. Advanced degree and HR professional certification highly desirable.
- Experience Requirements
- 7-10 years experience in several different functional areas of human resources in multi-national companies.
Skills:
- Expertise in HR functional skills, i.e. organization development, interview management, talent management, performance consulting, program design & process improvement, salary planning and administration, employee relations and compliance, labor/employment law, etc.
- Effective Business English.
- Good interpersonal & influencing skills.
- Competent change management. Able to drive for result.
If you have what it takes, please apply to ada.ding@sanfordrose.com in MS word format.
Only short-listed candidates will be notified.
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REGIONAL QUALITY ASSURANCE MANAGER, GREATER APAC
Location: Shanghai, Guangzhou, Zhongsan
The Primary purpose is to building a GAPAC Supply Chain Management as well as definition, implementation & maintenance of Integrated Management Systems limited to quality related chapters.
Method of Operation:
- Lead the definition of the Regional Quality Management approach for the GAPAC Supply Chain.
- Pro-actively manage the measurement of the SC quality performance and ensure that regional/local improvement plans are defined and implemented.
- Co-lead the definition and roll-out of Integrated Management Systems covering Quality (incl Hygiene).
- Continuous development of the QEHS auditing protocols and tools, ensuring they are fully aligned and integrated with the ManEx Assessment tool.
- Together with R&D, definition and validation of standards QC methods as well as monitoring their implementation throughout JD supply network.
- Be the total coordinator of the quality of the region and handle quality issues across the cluster/OpCom including ones from 3p manufacturers.
Skills and Competencies:
- Knowledge (Experience and Education):
- International Project Management
- QEHS operational experience + 8 years
- Skills (Specific Training & Certification):
- BSc/MSc Q or E or H&S management
- English
- Competencies:
- Team work
- Integrity & Honesty
- Customer focus
- Drive for results
If you have what it takes, please apply to ada.ding@sanfordrose.com in MS word format.
Only short-listed candidates will be notified.
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